Privacy Policy

1. Definitions

"192.com" means 192.com Ltd of 4th Floor 4 Lincoln's Inn Fields, London, England, WC2A 3AA (company number: 13207491);

"GDPR" means the General Data Protection Regulation (Regulation (EU) 2016/679);

"Personal Data" means information that can be used to uniquely identify a single person;

"Service" means the website www.192.com;

"You" means you as an individual and "Your" and "Yours" shall be interpreted accordingly.

2. 192.com's privacy commitment

192.com is committed to meeting and exceeding the data protection standards set out under GDPR. This Privacy Policy sets out the legal basis on which 192.com provides the Service; the rights of individuals whose Personal Data is listed on the Service; and the rights of users of the Service.

192.com is registered with the Information Commissioner's Office under number: ZB013711.

192.com can be contacted by post at 192.com Customer Services, 4th Floor 4 Lincoln's Inn Fields, London, England, WC2A 3AA; by email at [email protected]; or by phone on 08000 192192.

This Privacy Policy only applies to the Service (www.192.com) and not to any other services offered by 192.com Ltd.

3. Personal Data published on 192.com

In order to provide its people-search service 192.com publishes Personal Data from the following databases and in accordance with the GDPR Processing Conditions in brackets:

• Directory Enquiries (Legitimate Interest)
• Open Electoral Register (Legitimate Interest)
• Company Directors & shareholders (Legitimate Interest)
• County Court Judgments (Legitimate Interest)
• Insolvency Register (Legitimate Interest)
• Land Registry Property Ownership (Legitimate Interest)
• Births, Marriages & Deaths (Legitimate Interest)
• Business listings databases (Legitimate Interest)

192.com has a commercial Legitimate Interest in publishing this data on its people-search service so that members of the public can find people and information about those people. 192.com takes great care to balance the interests of individuals with those of the wider public and its own Legitimate Interest.

192.com will retain and publish the Personal Data it publishes only for so long as the Processing Conditions set out above are valid.

4. Personal Data collected during registration / payment

What Personal Information is collected and why?

If You register with the Service You must provide Your name and email address and You will be asked to choose a password for Your account. We use Your Personal Data to maintain Your account for use of the Service. We are entitled to do so under GDPR because we have a contractual relationship with You. This information helps to ensure that Your account is protected and allows 192.com to display private information to You about Your account. Your email address is used as Your Service user name, but it also provides a means of contacting You about Your account.

If You pay to access premium services on the Service it will be necessary to provide Your address, credit / debit card details. This enables the card transaction to be processed including checks to prevent unauthorised use of Your credit card by fraudsters. In performing these checks Your Personal Data may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm Your identity, that a credit check is not performed and that Your credit rating will be unaffected.

Personal Data collected from You during registration / payment will never be published on the Service. It will be retained by us for up to 6 years from your last interaction with the Service in case it is required by regulatory or other authorities.

What will 192.com do with Your email address?

When You register providing an email address 192.com will seek Your consent to send You email containing news, offers and promotions. If you do not wish to receive such email you may opt out at this stage. You can unsubscribe at any time by going to "Your Account", and selecting "change e-mail preferences", or You can write to us at 192.com Customer Services, 36 Southwark Bridge Rd, London, SE1 9EU; by email at [email protected]; or by phone on 08000 192192.

Whether or not You opt into receiving this this type of email, we will use your email address to send You messages crucial to the use of Your account - for example, the initial account activation email and password reminders.

All email that we send to You utilises performance tracking technology. This means that we can capture information about which emails are sent to You, which emails You have opened, which links in those emails have been clicked, and the dates and times on which those emails have been opened or links in them clicked.

We use this information to help us understand which emails are useful to our users.

5. Your rights with respect to Personal Data held by 192.com

You have the following legal rights:

Right to Withdraw Consent

You have a right to withdraw You consent at any time from: i) 192.com publishing Your Personal Data contained within the directory enquiry database; the edited electoral registers; or the business listings databases; and ii) receiving the 192.com newsletter.

Right of Access

You have a right to request confirmation that 192.com is Processing Your Personal Data and to require access.

Right to Rectification

You have a right to request that we correct any inaccuracies in your Personal Data.

Right to Erasure / to Restrict Processing / to Object to Processing

You have a right to request that we remove Your Personal Data from the Service or restrict Processing, or to object to Processing. In responding, we may also refer you to the organisation(s) from which we source the data so that you can request deletion at source.

We will respond to all of the above requests within 30 days and without charging a fee. We may require you to give reasonable proof of your identity before acting on any such requests. 192.com can be contacted by post at 192.com Customer Services, 36 Southwark Bridge Rd, London, SE1 9EU; by email at [email protected]; or by phone on 08000 192192.

Right to Complain to a Regulator

You have a right to complain to the Information Commissioner's Office should you believe we are not in compliance with data protection laws or that we are in breach of this Privacy Policy:

https://ico.org.uk/concerns/

6. Use of Cookies on the Service

What are Cookies?

A Cookie is a text file containing small amounts of information that will be downloaded to Your computer when You use the Service. Each time You return to the Service this information will be automatically sent back to the Service servers enabling it to identify the computer that is connected to the Service and to recall Your personal settings for use of the Service. Cookies do not contain Personal Information. Cookies do lots of jobs and are a commonplace tool used by all major websites. They enable things such as navigating between pages efficiently, remembering user preferences, and generally improving the user experience. They can also help to ensure that adverts You see online are more relevant to You and Your interests.

There is legal regulation around how cookies are used and the agreement required from users and 192.com is committed to meeting these requirements.

What types of cookie does 192.com use and obtaining Your agreement?

The three categories of cookie that 192.com uses are:

• Category 1 - Strictly necessary cookies

  These cookies are essential in order to enable You to move around the Service and use its features. Without these cookies, 192.com could not provide the Service to You. You may not use our Service if you do not wish these cookies to be placed on Your computer.

• Category 2 - Internal cookies (sometimes known as "performance" and "monitoring" cookies)

  These cookies collect information about how visitors to the Service use the site, for instance which pages are used most often, and allow 192.com to remember choices You make such as Your user name. The information collected using these cookies cannot track Your browsing activity on other web sites. By using the Service, You agree that these cookies can be placed on your computer.

• Category 3 - Targeting cookies

  These cookies are used to deliver adverts more relevant to You and Your interests. They may also limit the number of times You see a particular advertisement as well as measure the effectiveness of advertising campaigns. They are usually placed by third party advertising networks with 192.com's permission. They remember that You have visited a particular web site and this information together with information on Your inferred interests (based on how you have used that web site) is shared with other organizations such as advertisers. However, advertisers will never know Your identity unless You click on an advert and share those details with them. You can choose not to have these cookies placed on Your computer by going to:

  www.youronlinechoices.com/uk/your-ad-choices

  NAI: optout.networkadvertising.org

  DAA: optout.aboutads.info

  Unless You opt-out You agree that our partners may place these cookies on Your computer.

Change your cookie choices

7. Other software

We use live chat software on our website, this is provided by Click4Assistance, a 3rd party UK based Software Company. Information regarding how the data is processed and stored can be viewed here.

8. Acceptance of this Policy

By using the Service You signify Your acceptance of the 192.com Privacy Policy. If You do not accept this Policy, You may not use the Service. 192.com may change this Privacy Policy at any time by posting a revised version via the Privacy Policy links on the Service. We recommend that You frequently check for updates. Continued use of the Service following the posting of any changes will signify Your acceptance of those changes.

9. Help to improve our Service

Your comments are important to us and help us improve the service we offer. If You have any comments regarding our Privacy Policy, please contact us or write to: Customer Services, 192.com Ltd, 36 Southwark Bridge Rd, London, SE1 9EU.